Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to process and ship all orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping time varies based on your location and the shipping method selected at checkout. Domestic orders usually arrive within 3-7 business days, while international shipments may take longer depending on the destination country.
You will receive a tracking number once your order is shipped, so you can follow its journey to you.
Creating an account with Joydeem is quick and easy! Simply follow these steps:
- Go to our Account page located in the top right corner of our website.
- Click on “Sign Up” and fill in your details, including your name, email, and password.
- Once you’ve submitted the form, you will receive a confirmation email to verify your account.
After verification, you can log in anytime to view your orders, save your preferences, and check out more quickly on future purchases.
If you need to change your shipping address, please contact us as soon as possible at contact@thejoydeem.com. If your order has not yet been processed or shipped, we will update your address right away. However, once your order has been dispatched, we may not be able to make changes to the shipping address.
We recommend double-checking your address at checkout to avoid any issues.
Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s tracking page. You can use this number to monitor the status of your order in real-time.
If you did not receive a tracking email or need assistance, please contact our customer service team at contact@thejoydeem.com, and we will be happy to help.
No, we do not store your credit card information on file. All transactions are securely processed by a third-party payment provider. We use industry-standard encryption to ensure that your payment details are kept private and safe.
For added security, we recommend using payment methods like PayPal or other trusted services to complete your purchase.
Yes, sales tax will be applied to your order based on your shipping address, in accordance with local tax laws. The exact amount of tax will be calculated during checkout, and it will be shown as a separate line item on your invoice.
We currently offer shipping to most countries around the world. During checkout, you will be prompted to enter your shipping address, and if we can ship to your location, the available shipping options will be displayed.
If you’re unsure whether we ship to your country, feel free to contact us at contact@thejoydeem.com, and we’ll be happy to assist you.
In most cases, your order will be shipped in one package. However, if you have ordered multiple items, they may be sent separately depending on product availability and size. If your items are shipped separately, you will receive individual tracking numbers for each package.
Rest assured, we will notify you of any delays or split shipments.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for items that are unused, in original packaging, and in resellable condition. If you’d like to initiate a return, please contact us at contact@thejoydeem.com. We will provide you with a return authorization and instructions on how to proceed.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., a defective or wrong item).
We apologize for any mistakes in your order! If you received the wrong item, please reach out to us as soon as possible at contact@thejoydeem.com. Provide your order number and details of the incorrect item received, and we will assist you with a return or exchange.
We will ensure the correct item is shipped to you and arrange for the return of the incorrect product.
We’re sorry to hear that your order arrived damaged. Please take the following steps:
- Document the damage: Take clear photos of the damaged item(s) and packaging.
- Contact us immediately: Send an email to contact@thejoydeem.com with your order number, photos of the damage, and a brief description of the issue.
We will review your case and arrange for a replacement or refund, depending on your preference and product availability.
If your return request is approved, you will receive specific instructions on where to send the item. Typically, returns should be mailed to the address provided in your return authorization email. Please ensure the product is securely packaged to prevent any damage during shipping.
Our customer support team is here to assist you with any inquiries! You can reach us via email at contact@thejoydeem.com. Please provide as much detail as possible about your issue or question to help us assist you more efficiently. Our team will respond within 1-2 business days.
If you notice that you’ve entered an incorrect shipping address, please contact us as soon as possible at contact@thejoydeem.com. If your order hasn’t yet been processed or shipped, we can update the address for you. However, once the package has been shipped, we may not be able to change the address, and you may need to contact the carrier directly to attempt redelivery.
Please double-check your shipping details before completing your order to avoid any issues.
We process orders quickly to ensure fast delivery, so once an order is submitted, it may be difficult to make changes or cancel it. However, if you contact us within 1-2 hours of placing your order at contact@thejoydeem.com, we will do our best to assist you in making any necessary changes.
After the order has been processed, we may not be able to make adjustments, but you can initiate a return once the item is received.
Currently, we do not offer pre-orders for out-of-stock items. If an item is sold out, it will be listed as unavailable on our website. However, you can sign up for notifications on the product page, and we will notify you when the item becomes available again.
For any further questions or if you’d like to inquire about a specific product, feel free to contact us at contact@thejoydeem.com.